Never Let an Issue Slip Through the Cracks
Unorganized customer issues in chat inboxes get lost easily. PyCore eliminates support chaos by automatically turning conversations into trackable, actionable tickets.
AI Auto-Creation
AI automatically extracts context and creates a structured ticket from raw chats.
Smart Prioritization
Assign urgency levels based on sentiment or customer VIP tiers.
Kanban Board Tracking
Visually move tickets through customizable stages to resolution.
The Ticket Resolution Process
How teams use PyCore to handle complex escalations.
Issue Identification
The AI bot recognizes a complex technical issue it cannot resolve.
Ticket Generation
A ticket is instantly created with user details, summary, and history.
Team Routing
The ticket is routed to the specialized technical support queue.
Resolution & Update
The agent resolves the issue and the customer is notified automatically.
Streamlined Resolution Workflows
Centralize your entire issue tracking process. By automating ticket creation and routing, PyCore improves team coordination and ensures SLAs are never missed.
- Omnichannel context in one view
- Faster response times
- SLA enforcement alerts
Customizable Issue Tracking
Every business is unique. Add specialized data fields to capture specific technical points required for your workflows, and customize your kanban board stages.
- Custom fields & tags
- Drag-and-drop kanban boards
- Automated stage transitions
Advanced Ticketing Features
Automated tools designed to help support teams manage complex issues at scale.
SLA Timers
Countdown clocks for guaranteed response times.
Internal Notes
Collaborate privately on complex tickets.
Macro Responses
Apply templated actions with one click.
Customer Portals
Let users check their ticket status.
Kanban Support Board
Visualize your entire support pipeline at a glance.
