Turn Conversations Into Actionable Insights
Blind spots in customer communication prevent growth. PyCore transforms massive volumes of chat data into accessible insights without manual review.
Transcript Filtering
Search effortlessly through thousands of chats using AI-identified intents.
Failure Gap Identification
Easily spot complex questions where the bot failed to answer.
Instant AI Retraining
Instantly add missing answers back to your knowledge base.
How to Improve Your AI Over Time
A continuous feedback loop for better customer experiences.
Identify Unanswered Questions
The system automatically flags questions the bot couldn't answer.
Review the Context
Managers review the transcript to understand what the customer needed.
Train the Knowledge Base
The correct information is added to the system with a single click.
Deploy Immediately
The bot instantly learns the new information for all future interactions.
Data-Driven Continuous Improvement
Automate the process of quality assurance with intelligent tagging and review tools. Centralized analytics workflows give your team the clarity they need to spot operational gaps.
- Reduced manual effort for QA
- Higher deflection rates over time
- Compliance & security exports
Agent Performance Monitoring
Review human agent conversations to ensure high quality, compliance with company standards, and to identify coaching opportunities.
- Sentiment analysis tracking
- Response time metrics
- CSAT score correlations
Advanced Review Features
Everything you need to audit, analyze, and learn from chat logs.
Auto-Tagging
AI tags conversations by topic automatically.
Bulk Export
Download logs for compliance purposes.
Sentiment Tracking
Monitor frustration levels in real-time.
Custom Dashboards
Build reports for specific QA metrics.
Analytics & Review Interface
See exactly what your customers are asking and how the bot is performing.