Stop Guessing, Start Measuring
Automation without visibility is a black box. PyCore's advanced analytics suite gives you a crystal-clear view into every conversation, automated workflow, and agent handoff.
Real-Time Dashboards
Monitor active conversations, response times, and resolution rates.
Conversation Funnels
Visualize exactly where users drop off in your automated flows.
Intent Analysis
Automatically categorize what customers ask about most.
How Data Drives Growth
A continuous loop of measurement and optimization.
Capture Data
Every interaction across all channels is securely logged.
AI Processing
Intents, sentiment, and outcomes are automatically categorized.
Visualize Trends
Data is presented in easy-to-understand visual dashboards.
Optimize Flows
Identify bottlenecks and update bot logic to improve conversion.
Comprehensive Conversation Intelligence
Go beyond basic metrics. Track everything from simple message open rates to complex multi-step conversion funnels. Our platform enables you to optimize the customer journey with precision.
- Custom metric tracking
- Multi-channel aggregation
- Exportable executive reports
Agent Performance Tracking
Ensure your human support team is operating efficiently. Measure how quickly agents resolve escalated tickets, track average handling times, and monitor overall customer satisfaction.
- CSAT score measurement
- SLA breach tracking
- Individual agent leaderboards
Analytics Capabilities
Deep insights into your automation performance.
Custom Dashboards
Build reports tracking specific metrics.
Sentiment Tracking
Gauge user frustration levels.
ROI Measurement
Tie automated chats to successful sales.
Scheduled Reports
Receive weekly metrics in your inbox.
Analytics Dashboard
Your command center for conversation intelligence.
