Unite Automation with Human Empathy
When bots can't answer complex issues, disjointed handoffs frustrate customers. PyCore simplifies this transition by flawlessly routing escalated conversations to the right human agent.
Custom Routing Rules
Define exact rules for when and how the AI should escalate a ticket.
Smart Assignment
Intelligently route chats based on agent skills, language, or workload.
Collaborative Inbox
Enable agents to work seamlessly from a shared team inbox.
How Agent Routing Works
A seamless transition from automated assistance to human resolution.
User Requests Help
The customer asks a complex question that the AI bot cannot resolve on its own.
Intent Recognition
PyCore recognizes the need for human intervention and prepares the context.
Smart Routing
The conversation is assigned to the most appropriate available agent.
Seamless Handoff
The agent takes over smoothly with the full history of the user's interaction.
Intelligent Collaboration and Routing
Empower your support teams with streamlined workflows. PyCore's centralized collaborative inbox ensures seamless team coordination, efficient workload distribution, and total visibility over every ongoing support interaction.
- Collision Avoidance to prevent duplicate replies
- Shared internal notes for alignment
- AI Copilot suggesting agent responses
Operational Efficiency at Scale
Eliminate repetitive questions by providing full chat context upfront to agents. Managers gain a transparent overview of individual and team-level support metrics.
- Faster response times
- Better visibility into metrics
- Enhanced cross-department coordination
Empower Your Support Team
Provide your agents with the tools they need to resolve issues faster and more effectively.
AI Copilot
Agents receive AI-suggested responses on the fly.
Internal Tagging
Tag teammates privately for quick help.
Saved Replies
Access a library of approved macro responses.
Performance Tracking
Monitor resolution times and CSAT.
The Unified Inbox
See how your team handles incoming requests seamlessly.
